Help, the Beatles song and film...Help is on the way....Mother's Little Helper...Help Yourself. Help is sometimes right around the corner and sometimes rather elusive. We all need it sometimes and to paraphrase the Beatles again We get by with a little help from our friends.
Here in Hanoi, it is sometimes a bit difficult to locate a certain product or service or to find out about events, prices etc. It is important to have a network of sorts since you don't want to be too dependent on one source.
In return for the help you get, you must, of course, be prepared to give whatever information you may be able to provide.
In giving or receiving one must of course "consider the source." When asked about a restaurant, a bar or a hotel, our recommendation is likely to be different from that of the Aussie backpacker. When seeking a tailor, it might be good to see how the person giving the reference dresses.
One source of information is Carol's UNIS colleagues. Through the magic of bulk email, she hears of various discounts, promotions and special events, as well as who is trying to get rid of old furniture or other household goods.
Another source is Ira's network of friends, former colleagues, students, teachers and people-about-town. A phone call or text message usually gets results, sometimes instantaneously.
Carol often needs to know "Where can I buy...?" and soon after that "Where can I have repaired...?" Between hotel staff, Ira's contacts list, both current and past(I found your number on my mobile phone. where can I buy sneakers, rent a motorbike, get good bun cha etc), and the proverbial "man on the street" we usually get our answer.
When Carol's new shoes fell apart after one wearing, Ira was able to track down a shoe repairman. He is, curiously enough, located right outside a shoe store! For alterations, such as shortening pants, taking in waists made smaller by the endless days at the Fitness Centre, or just attaching a snap or a clasp, one needs a good tailor. When Ira was working at Austil, University of New South Wales, his friend Miss Chi, told him of a tailor withing walking distance of the school that she said was good and also not too
expensive. She said that she brings all of her family's clothing there so, figuring her two young sons and husband must need such repairs more than occasionally, Ira started taking our things there as well. The work is competent and quick and it is amazing how cheap it is!
How do I say this in Vietnamese?! Ira sometimes needs a quick answer and will often use his former teacher, Ms An Son, or his current one, Ms Hai, as a quick source. In an emergency, he has tried Ms Hien, the young proprietor of Vietnamese Teaching
Group who has developed a staff of university students to teach the language to foreigners. If that fails, he has his network which includes his students and even former students in a pinch. Fortunately none of these is a practical joker or the results could prove embarrassing.
The entire hotel staff, particularly the bellmen and the business centre/apartment crew, are happy to tell us anything we wish to know, even to the point of advising us whether or not the other has returned home yet. They have also contributed to what proficiency in the Vietnamese language Ira may have attained, as they chat and, more importantly, correct him when he needs it, which is pretty often.
Much of the shopping takes place in the local street, Yen Phu. Ms Giang, the fruit-seller always gives
samples and lets Ira know what are the best and freshest items, although she does tend to try to have him buy rather more than we need. "Chi hai nguoi" or only two people, he says, but he still comes back with two kilos of this and three of that! There is a small shop where bottled water and yogurt are among the goods offered. The young woman behind the counter automatically counts out 5 waters and
4 yogurts when Ira comes into her field of vision!
The laundry at Sofitel Plaza is at least as expensive as those in the US, but down in Yen Phu, a shirt is only 5000VND or about 30 cents. Most of our clothing goes there and the young
woman who runs the shop always has our things ready. "No tickee, no shirtee!" does not apply here. The shop is merely the front hall of the family's dwelling and it is always overflowing with freshly laundered garments, blankets and the like. If the gate is closed(there are no posted or regular hours, it is catch-as-catch-can), a neighbor will often tell Ira that the proprietor is away or eating lunch or at the market. Usually he spots her somewhere down the lane, usually with her adorable little daughter, Quynh, who lights up whenever she spots Ira, and chirps out "chau chao bac!" in her high little voice.
Finally, even sometime adversaries turn out to be helpers. There is a constant fight for space in the laundry room and the private maids who work for the Japanese tenants can be rather assertive when it comes to getting their clients' clothes into the dryer, sometimes pushing ours out of the queue.
However, they often put our laundry in for us and Ms Loi, who travels 45 minutes by bus each way folds it ever so neatly.
What do we do to help others? Ira is considered a quick source of editing English text. Since he works quickly and in an American idiom, people like him to give their documents and blogs the once-over. Many of Carol's colleagues will ask her about the schedule at the Opera House, since we are usually on top of that scene. While we mention the Opera House, we must give thanks to Mr. Phuong, the ticket manager who has been of great help both in procuring the best tickets and in changing our orders on the fly when we find that our plans change.
Where would we be without all of these people, none of whom ever expects payment? It is difficult to know how much we could ever have picked up on our own and gratifying that we never had to find out.






















